Customer spotlight

American Home Shield® Video Diagnosis

How Streem® video helped AHS eliminate additional site visits on a majority of appliance calls. Customers love it!

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About

American Home Shield

AHS provides comprehensive home warranty plans for American consumers. Their plans warranty parts of up to 23 appliances and systems. With over 2 million members, AHS is America’s #1 Home Warranty Company.

"Our customers are happier with our improved turnaround time. The technicians are happier with the extra diagnostic information when they get to the home. We are reducing about 75% of truck rolls as a first stop which is greatly increasing our productivity. Overall we are very happy with the results we have gotten from using Streem in our business."

Rich McGranahan
CEO, Express Appliance Service LLC

Results

Responded 40% Faster to Customers

Results

Resolved 70% of Video Calls in one (or no) site visit(s)

Results

20% improvement in team diagnostic productivity

CTA
How Streem® video helped AHS eliminate additional site visits on a majority of appliance calls.

 

Get the Case Study